FAQ
Most frequent questions and answers
After you adjust your mural and place your order, we then send you a final sketch with the adjustments made, you will then need to approve the sketch to start production
Yes, we can fully customize the mural to your needs. For example we can remove
Birds or animals completely or just their eyes. Change background color, add or
Remove tree branches, etc…
Saudikenz accepts Mada and all major credit and debit cards. We accept cheques mailed or delivered to any of our branches.
Saudikenz uses AWS SSL encryption technology to scramble your sensitive data and provide maximum security over the internet.
We are happy to ship all your orders Free of Charge.
We are working with the best courier available in market to achieve our customer’s satisfaction. All orders are shipped by DHL express service
Yes, you can select an alternative delivery address but the parcel needs to be signed for.
Delivery time take around 5-7 working days. If delivery is going to be longer than 7 working days you will be notified by email. On confirmation of your order you will have the option to track your order.
You will receive a confirmation email.
Unfortunately incase of delay in transit time or customs, we cant do a
We will email you advising you of a revised delivery date. We will also give you the option to reselect if this date is not acceptable.
There are occasions when we have to wait for a wallpaper to be printed and so there may be a delay, and this gives you the choice whether to wait or not.
In the unfortunate event of a fault please return the product to us with the labels – it should not be necessary to return all the faulty product. Please do note that You should check all wallpaper products for faults before hanging. Carefully examine the first 2 or 3 lengths on the wall, to ensure there are no faults. If at this stage you are in any doubt as to whether the paper is faulty please stop work immediately and contact us. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
Yes, you just need to provide a copy if the order confirmation and ask customer service to prepare your order for pickup
Unfortunately not.
No, all price a VAT inclusive.
Mostly all sample are A4 or A5.
300101569700003
In Riyadh & Jeddah
Delivery lead-times are being affected due to operational constraints in our fulfilment channels. Our aim is to keep customers informed wherever possible to any order delays. We thank you for your understanding and apologise for any inconvenience this may cause.
